Others
Software Download
https://wesshelp.wessconnect.com/2021/06/17/where-can-i-download-google-chrome/
Step 1: Download the installation file here ↓↓
Download Link: Google Chrome installation page
or
search Google Chrome on your browser (any browser with Microsoft Edge, Firefox, Internet Explorer, Opera, Chromium or etc)
Click the Link
Step 2: Click Download Chrome
Step 3: Click on the Downloaded ChromeSetup file
Step 4: If prompted, click “Yes” or “Install anyway” on the dialog
Step 5: The installation is running and Google Chrome will open automatically when it is done
Last update: April 2021
https://wesshelp.wessconnect.com/2021/06/17/where-can-i-download-mozilla-firefox/
Step 1: Download the installation file here ↓↓
Download Link: Mozilla Firefox installation page
or
search Firefox on your browser (any browser including Google Chrome, Microsoft Edge, Internet Explorer, Opera, Chromium or etc)
Click the Link
Step 2: Click Download Firefox
Step 3: Click on the Downloaded Firefox installer file
Step 4: If prompted, click “Yes” or “Install anyway” on the dialog
Step 5: The installation is running and Firefox will open automatically when it is done
Last update: April 2021
https://wesshelp.wessconnect.com/2021/06/17/where-can-i-download-teamviewer/
Step 1: Download the installation file here ↓↓
Download Link: TeamViewer installation page
or
search TeamViewer on your browser (any browser including Google Chrome, Firefox, Microsoft Edge, Internet Explorer, Opera, Chromium or etc)
Click the Link
Step 2: Click Download TeamViewer
Step 3: Click on the Downloaded TeamViewer_Setup file
Step 4: If prompted, click “Yes” or “Install anyway” on the dialog
Step 5: Pick Default installation and click Accept – next to proceed 
Step 6: Pick I want to use the free version for personal use and click Finish to proceed. The installation is done. 
Last update: April 2021
https://wesshelp.wessconnect.com/2021/06/17/where-can-i-download-anydesk/
Step 1: Download the installation file here ↓↓
Download Link: AnyDesk installation page
or
search AnyDesk on your browser (any browser including Google Chrome, Firefox, Microsoft Edge, Internet Explorer, Opera, Chromium or etc)
Click the Link
Step 2: Click Download Now
Step 3: Click on the Downloaded AnyDesk setup file
Step 4: Click install AnyDesk
Step 5: If prompted, click “Yes” or “Install anyway” on the dialog
Step 6: Click Accept & Install to proceed
Step 7: Wait for connecting to the network and click Get Started! The installtion is done.
Last update: April 2021
https://wesshelp.wessconnect.com/2024/01/10/how-to-install-anydesk-on-android-mobile/
[!] Be warned, this guide contains actions which can let other people HAVE ACCESS to your device.
Step 1: Tap on the Play Store.
Step 2: Search and download AnyDesk.
Official website: https://anydesk.com/en/downloads/android
[!] Make sure you have downloaded the legitimate app to avoid malicious app.
Step 3: Tap on the AnyDesk app.
Step 4: Tap on “OK” to download the necessary Plugins.
[!] Make sure you have downloaded the legitimate app to avoid malicious app.
Step 5: Tap on “AGREE” to go to the setting which enables the plugin to work.
Step 6: Tap on “Downloaded Apps” in the General section of Accessibility Settings.
Step 7: Select the downloaded plugin.
Step 8: Tap on “Use AnyDesk Control Service AD1“.
Step 9: In Settings, find and tap on “Apps“.
Step 10: Tap on “Permissions“.
Step 11: Tap on “Other permissions“.
Step 12: Select the downloaded plugin “ADControl-AD1“.
Step 13: Set “Open new windows while running in the background” to “Allowed“.
Step 14: Provide the AnyDesk address code to the support.
[!] Be warned, this action will permit them to access your device. Think twice before sharing this code.
Step 15: If the support is accessing your device, read the instructions and tick the checkbox.
Step 16: Tap on “ACCEPT” to allow it.
Step 17: Select actions to permit it.
[!] Click on these icons to enable or disable specific permissions to control what the other party can do once they connect.
Step 18: Tap “ACCEPT“.
Step 19: Tap on “Start now” to begin the session.
Last Updated: Aug 2024
Reset Browser Cache
https://wesshelp.wessconnect.com/2023/01/19/how-to-clear-browser-cache-in-safari/
iPhone / iPad
Step 1: Go to Settings
Step 2: Find Safari and tap on it
Step 3: Tap Clear History and Website Data
ℹ Clearing your history, cookies, and browsing data from Safari won’t change your AutoFill information
Step 4: To clear your cookies and keep your history, tap Advanced on the Safari page
Step 5: Tap Website Data
Step 6: Tap Remove All Website Data
Video Guide: https://drive.google.com/file/d/1ebBu-NgdaRBZVF0VszJYYbX_QFcEDTLa/view
Last update: January 2023
https://wesshelp.wessconnect.com/2023/07/13/how-to-clear-browser-cache-in-microsoft-edge/
Step 1: Click Three Dots icon “···” menu button.
Step 2: Click “Setting” .
Step 3: Click “🔒Privacy, search, and services” .
Step 4: Click on Choose what to clear beside Clear browsing data now.
Step 5: Select a Time range, “All time” is suggested.
Step 6: Tick the “Cookies and other site data” and Cache images and files” checkbox “☑️” .
Step 7: Click “Clear now” .
Last update: Aug 2024
https://wesshelp.wessconnect.com/2023/07/13/how-to-clear-browser-cache-in-mozilla-firefox-2/
Step 1: Click Three Lines icon “☰” menu button.
Step 2: Click “Settings ” .
Step 3: Click “🔒 Privacy & Security ” .
Step 4: Click “Clear Data” under Cookies and Site Data.
Step 5: Make sure have ticked all checkboxes below.
Step 6: Click “Clear” button.
Step 7: Click “Clear Now” .
Last update: Aug 2024
https://wesshelp.wessconnect.com/2023/07/12/how-to-clear-browser-cache-in-google-chrome-pc/
Step 1: Click Three Dots icon “⋮” menu button.
Step 2: Click “Setting” .
Step 3: Click “🛡️Privacy and security” .
Step 4: Click “🗑 Clear browsing data” .
Step 5: Select a time range. “All time” is suggested. 
Step 6: Tick the checkbox “☑️” for “Cookies and other site data” and “Cached images and files” .
Step 7: Click “Clear data” .
Last update: Aug 2024
https://wesshelp.wessconnect.com/2023/07/13/how-to-clear-browser-cache-in-google-chrome-android/
Step 1: Tap on Three Dots icon “⋮” of menu button.
Step 2: Tap on “Settings“.
Step 3: Tap on “Privacy and security” .
Step 4: Tap on “Clear browsing data” .
Step 5: Tap and select a time range. “All time” is suggested.
Step 6: Tick the checkbox “☑️” for “Cookies and site data” and “Cached images and files” .
Step 7: Tap on “Clear data” .
Last update: Aug 2024
Step 1: Relogin WESS.
Step 2: Click “Clear data” to clear internet browser cache.
Step 3: Update the internet browser to the latest version.
Step 4: Make sure the device’s time zone is correct.
Step 5: [Optional] Use another internet browser if the issue still exists.
Last Updated: Aug 2024
Branch Settings
https://wesshelp.wessconnect.com/2023/06/28/how-to-set-the-working-time-for-specific-branch/
Step 1: Click “Setting“.
Step 2: Click “BRANCH“.
Step 3: Check the current branch name on the left, select and click branch on the right.
Step 4: Click “Edit“.
Step 5: Set “Start time” for each day needed. 
Step 6: Set “End time” for each day needed.
Step 7: Click “SAVE“.
Step 8: Make sure the setting has been saved.
Last Update: Aug 2024
https://wesshelp.wessconnect.com/2023/09/13/how-to-add-new-price-group/
Step 1: Click “Setting“.
Step 2: Click “PRICE GROUP“.
Step 3: Click “NEW“.
Step 4: Enter all necessary information.
Step 5: Click on Save icon “💾” or other disk icons to save.
Step 6: Make sure the record has been saved.
Last Update: Aug 2024
https://wesshelp.wessconnect.com/2023/09/13/how-to-edit-consumer-web-app-cwa-setting-2/
Step 1: Click “Setting“.
Step 2: Click “CONSUMER WEB APP SETTING“.
Step 3: In the General section, you can change the information shown in CWA.
Step 4: In Booking Setting section, you can set how the booking should work.
Step 5: In Banner section, you can add a maximum of 3 images for your business activities.
Step 6: In Promotion section, you can change the information that will be displayed in the promoted service list.
Step 7: In Payment Method section, you can set the available method to do the payment in CWA.
[!] If you wish to implement credit/debit payment, you need to contact WESS support for setup.
Step 8: Click “SAVE“.
Step 9: Make sure the changes has been saved.
Last Update: Aug 2024
https://wesshelp.wessconnect.com/2023/09/27/how-to-set-reference-code/
Step 1: Click “Setting“.
Step 2: Click “REFERENCE CODE“.
Step 3: Select an item type and click pen icon “✏️” to Update.
Step 4: Enter the “Prefix” of the code.
Step 5: Enter the “Next No” number for the new item.
Step 6: Enter the code “Minimum length“.
Step 7: Enter the “Suffix” for the item.
Step 8: Click on “APPLY” or other disk icons to save.
Step 9: Make sure the setting has been saved.
Last Update: Aug 2024
https://wesshelp.wessconnect.com/2023/09/27/how-to-set-the-account-session-lifetime/
Step 1: Click “Setting“.
Step 2: Click “BRANCH“.
Step 3: Check the current branch name on the left, select and click branch on the right.
Step 4: Click pen icon “✏️” next to the current branch to edit it.
Step 5: Click “PREFERENCE“.
Step 6: Enter minutes for the “Session Lifetime“.
[!] Active account will be automatically logged out after this amount of minutes.
Step 7: Click on “APPLY” or other disk icons to save.
Step 8: Make sure the setting has been saved.
Last Update: Aug 2024
https://wesshelp.wessconnect.com/2024/01/10/how-to-change-the-tax-rate-2/
Step 1: Click “Setting“.
Step 2: Click “TAX“.
Step 3: Enter the “Name” of the new tax.
Step 4: Enter the Rate(%) for the new tax.
Step 5: Here can write more details in the “Description” field.
Step 6: Make sure the “Published” has been set to “Yes“.
Step 7: [Optional] Set Visibility to “Select…⏷” and tick the checkbox “☑️” branches to make it available.
Step 8: Click on “APPLY” or other disk icons to save.
Step 9: Make sure the new tax has been saved.
Step 10: Click “CANCEL“.
Step 11: Select the new tax.
Step 12: Click “SET DEFAULT“.
Step 13: Make sure the change has been saved.
Last Updated: Aug 2024
Reports
https://wesshelp.wessconnect.com/2023/09/27/how-to-convert-the-exported-report-to-excel-file-format/
Step 1: Click “Report“.
Step 2: Click on any report type.
Step 3: Click “Generate” button.
Step 4: Click “EXPORT“.
Step 5: Save the report in an accessible folder.
[!] Notice that the saved file is called Comma Separated Values File, it is not the same as Excel Workbook as you normally see.
Step 6: Double-click on the downloaded file.
Step 7: Click on “File“.
Step 8: Click “Save As“.
Step 9: Click on the “mentioned accessible folder“.
Step 10: Click on Save as type.
Step 11: Select “Excel Workbook“, the file type commonly used for Excel.
Step 12: Click “Save“.
Last Update: Aug 2024
https://wesshelp.wessconnect.com/2024/08/06/how-to-print-the-report-or-convert-it-to-pdf-format/
Step 1: Click “Report” .
Step 2: Select and click on any report that needs to be generated.
Step 3: Enter or tick the checkbox or select to filter the required report information.
Step 4: Once confirmed, click on “Generate” button. 
Step 5: Confirm that the information is accurate and click PRINT icon “🖨️”. 
Step 6: The left side is show of the required information, the right side is to set the format of the print or set the format of the PDF.
Step 7: If need to generate PDF files can be selected, if to print out on the choice of the printer name. 
Step 8: This is the more detailed setup.
Step 9: Click “Print” button to successful print or generate a PDF.
* The green field is used to turn on or off the Header and Footer.
* The yellow field turns the Background graphic on or off.
Last Update: Aug 2024
Commission Settings
https://wesshelp.wessconnect.com/2023/10/12/how-to-add-more-commission-types/
Step 1: Click “Setting” .
Step 2: Click “COMMISSION TYPE” .
Step 3: Click “NEW” .
Step 4: Enter a “Name” for the new commission type.
Step 5: [OPTIONAL] You can leave a description here to tell others about this commission type.
Step 6: Make sure you have set “Published” to “Yes” .
Step 7: Click on “APPLY” or other disk icons to save.
Step 8: Make sure the details have been saved.
[!] You need to assign this commission type to items (products, services, packages…) to work.
Last Update: Aug 2024
https://wesshelp.wessconnect.com/2023/10/12/how-to-change-the-commission-percentage-for-commission/
Step 1: Click “Setting” .
Step 2: Click on “COMMISSION SCHEME” .
Step 3: Click on the pen icon “✏️” to edit.
Step 4: Here can change the rate value for item type (products, services, packages…).
[!] Some of the commission scheme does not have this calculation logic.
Step 5: You can change the targets for a multiple-tier rate commission.
[!] Some of the commission scheme does not have this calculation logic.
Step 6: Then, you can change the rate for each tier for a multiple-tier rate commission.
[!] Some of the commission scheme does not have this calculation logic.
Step 7: You can change the rate for each commission type.
[!] Some of the commission scheme does not have this calculation logic.
[!] For this commission type, you need to apply it by assigning it to the items.
Step 8: Click on “APPLY” or other disk icons to save.
Step 9: Make sure the changes have been saved.
Last Update: Aug 2024
https://wesshelp.wessconnect.com/2023/10/12/how-to-edit-the-commission-scheme-name-commission-v-2/
Note:
Commission V2 is a new version of the commission calculation system inside WESS.
It DOESN’T AFFECT your original commission calculation system (V1).
Step 1: Click “Setting” .
Step 2: Click “COMMISSION SCHEME (V2)” .
Step 3: Click on the pen icon “✏️” to edit the selected commission scheme.
Step 4: You can change the scheme name here.
Step 5: You can enter a remark to show details or the aim of the scheme.
Step 6: Click “Submit” button.
Step 7: Make sure the changes have been saved.
Last Update: Aug 2024
https://wesshelp.wessconnect.com/2023/10/12/how-to-change-the-commission-rate-value-commission-v-2/
Note:
Commission V2 is a new version of the commission calculation system inside WESS.
It DOESN’T AFFECT your original commission calculation system (V1).
Step 1: Click “Setting” .
Step 2: Click on COMMISSION SCHEME (V2).
Step 3: Click on the pen icon “✏️” to edit the commission scheme.
Step 4: Click on the pen icon “✏️” to edit the selected formula.
Step 5: You can edit the target for multi-tier rate commission.
Step 6: You can change the rate value for each tier for a multi-tier rate commission.
[!] Some of the commission formula does not have this calculation logic.
Step 7: Click on the green add button to add more tier levels.
Step 8: Enter a target for the new tier.
Step 9: Enter a value for the new tier.
Step 10: Click on “Draft” button.
Step 11: Click “Submit” to apply the changes.
Step 12: Make sure the changes have been saved.
Last Update: Aug 2024
Note:
Commission V2 is a new version of the commission calculation system inside WESS.
It DOESN’T AFFECT your original commission calculation system (V1).
Step 1: Click on “Staff” .
Step 2: Click “COMMISSION (V2) EMPLOYEES” .
Step 3: Click on the pen icon “✏️” to edit the selected employee.
Step 4: Click on “Scheme” to select a commission scheme.
Step 5: Select a commission scheme to apply.
Step 6: Click “Submit” button.
Step 7: Make sure the change has been saved.
Last Update: Aug 2024
Add Website Shortcut
iPhone / iPad
Step 1: Tap on the “Safari“.
Step 2: Search this link in Safari.
Website Link: https://wess.wessconnect.com/
[!] User can simply click on the link from the Home Screen to access the login page, avoiding any issues with expired login information.
Step 3: Tap on the bottom share button.
Step 4: Tap “Add to Home Screen“. 
Step 5: Tap “Add“. 
Step 6: Make sure the website shortcut has been created on the Home Screen.
Last Update: Nov 2024
iPhone / iPad
Step 1: Tap on the “Chrome” .
Step 2: Search this link in Chrome.
Website Link: https://wess.wessconnect.com/
[!] User can simply click on the link from the Home Screen to access the login page, avoiding any issues with expired login information.
Step 3: Tap on the top right hand side more button.
Step 4: Tap “Add to Home Screen“. 
Step 5: Tap “Add“. 
Step 6: Make sure the website shortcut has been created on the Home Screen.
Last Update: Nov 2024
Step 1: Tap on the “Chrome” .
Step 2: Search this link in Chrome.
Website Link: https://wess.wessconnect.com/
[!] User can simply click on the link from the Home Screen to access the login page, avoiding any issues with expired login information.
Step 3: Tap on the top right hand side more button.
Step 4: Tap “Add to Home Screen“. 
Step 5: Tap “Install“. 
Step 6: Make sure the website shortcut has been created on the Home Screen.
Last Update: Nov 2024