https://wesshelp.wessconnect.com/2025/01/20/how-to-add-a-new-user/

Step 1: Click “Admin” . 

Step 2: Click “User” .

Step 3: Click “NEW” .

Step 4: Create a “Username” .

Step 5: Create a “Password” .
[!] The password must contain at least the following:

a. 8 characters 
b. one uppercase letter [A-Z]
c. one lowercase letter [a-z]
d. one number [1-0]
e. one special character [exp: ‘@’ , ‘#’  , ‘_’ or etc]

Step 6: Repeat the password here for confirmation.

Step 7: Enter a valid “email” .

Step 8: Select a phone number format and enter the phone number.

Step 9: Select a “role” for the new user.
[!] The role can determine which access this user has.

Step 10: Select a “Preferred Language” every time the user logs in to WESS.

Step 11: Make sure the “Published” has been set to “Yes“.

Step 12: Make sure “Allow External Access” is set to “No“.
[!] This setting allows the user to log in to WESS from a network other than the outlet.

Step 13: [Optional] Click on “Employee” to select the employee.
[!] Select an employee to become an admin.

Step 14: Click on “APPLY” or other disk icons to save.

Step 15: Make sure the new user has been saved.

Last Updated: September 2024

https://wesshelp.wessconnect.com/2024/11/28/how-to-change-the-user-password/

Step 1: Click “Admin” .

Step 2: Click “USER” .

Step 3: Click on the pen icon “✏️” to edit.

Step 4: Enter a new password.
[!] The password must contain at least the following:
a. 8 characters
b. one uppercase letter [A-Z]
c. one lowercase letter [a-z]
d. one number [1-0]
e. one special character [exp: ‘@’ , ‘#’ , ‘_’ or etc]

Step 5: Repeat the password here for confirmation.

Step 6: Click on “APPLY” or other disk icons to save.

Step 7: Make sure the change has been saved.

Last Updated: November 2024

https://wesshelp.wessconnect.com/2024/12/02/how-to-unpublish-a-user-who-is-no-longer-available/

[ℹ️] Method 1

Step 1: Click “Admin” .

Step 2: Click “USER” .

Step 3: Click on the pen icon “✏️” to edit .

Step 4: Set “Published” to “No” .

[ℹ️] Method 2

Step 5: Click on “APPLY” or other disk icons to save.

Step 6: Make sure the change has been saved.

Step 7: Click on the “✔️” to unpublish.

Step 8: Make sure the change has been saved.

Last Updated: December 2024

https://wesshelp.wessconnect.com/2024/12/03/how-to-publish-the-unpublished-user/

Step 1: Click “Admin” .

Step 2: Click “USER” .

Step 3. Select “No” to show the unpublished user.

ℹ️ Method 1

Step 4: Click on the pen icon “✏️” to edit.

Step 5: Set “Published” to “Yes” .

Step 6: Click on “APPLY” or other disk icons to save.

Step 7: Make sure the change has been saved.

ℹ️ Method 2

Step 8: Click on the “❎” to publish.

Step 9: Make sure the change has been saved

Last Updated: December 2024

https://wesshelp.wessconnect.com/2024/12/03/how-to-restrict-user-access-to-the-system/

Step 1: Click “Admin” .

Step 2: Click “USER” .

Step 3: Click on the pen icon “✏️” to edit.

Step 4: Set “Allow External Access” to “No” .
[!] Make sure you have the main account with “Allow External Access” on to prevent a total lockout.

Step 5: Click on “APPLY” or other disk icons to save.

Step 6: Make sure the change has been saved.

Last Updated: December 2024

https://wesshelp.wessconnect.com/2023/11/09/how-to-set-the-branch-access-for-a-user-2/

Step 1: Click “Admin” .

Step 2: Click “USER” .

Step 3: Click on the pen icon “✏️” to edit.

Step 4: Select a “Branch“ so the user only can log in to this branch.

Step 5: [Optional] The user can remove the limit and let the user access all branches.

Step 6: Click on “APPLY” or other disk icons to save.

Step 7 :Make sure the change has been saved.

Last Updated: July 2024

https://wesshelp.wessconnect.com/2023/11/09/how-to-check-my-accounts-access-right-2/

Step 1: Click on the username.

Step 2: Click on “MY ROLE” .

Step 3: Access rights can be checked here. If certain actions cannot be performed, please contact your admin as some access may be hidden.
[!] If you have the highest role (admin/manager/owner) in the system, please contact WESS support.

Last Updated: July 2024

https://wesshelp.wessconnect.com/2023/11/09/how-to-add-a-new-legal-host-ip/

Step 1: When a device is connected to an external network, the user will receive the error message with the IP address.

Step 2: In the main account, click on “Setting” .

Step 3: Click on “BRANCH” .

Step 4: Click on LEGAL HOST or “🖥️” .

Step 5: Type the IP shown from the error message [refer to Step 1].

Step 6: Click on the “➕” to add.

Step 7: [Optional] The user can click on the IP address to change it.

Step 8: [Optional] Click on the “✔️” to update.

Step 9: Click on “APPLY” or other disk icons to save.

Step 10: Make sure the change has been saved.

Step 11: [Optional] You can click on the dustbin icon “🗑” to remove.
[!] Make sure you click disk icons to save the changes.

Last Updated: Nov 2023

https://wesshelp.wessconnect.com/2024/08/06/how-to-login-to-wess/

Step 1: Type your username.
[!] Make sure your account existed.

Step 2: Type your “password“.

Step 3: Click “Login” button.

Step 4: Select a branch to log in. Then click “Enter“.

Step 5: Login successful screen.

Last Updated: Aug 2024

https://wesshelp.wessconnect.com/2024/12/02/how-to-create-shortcut/

Step 1: Click “Setting” .

Step 2: Click “SHORTCUT” .

Step 3: Drag any function you want from the right to the left .

Step 4: [Optional] Drag unnecessary features from the left to the right.

Step 5: Click any Save icon “💾” .

Step 6: Make sure the changes has been saved.

Step 7: [Optional] To remove all shortcuts, click “Clear All” .

Last Updated: December 2024

https://wesshelp.wessconnect.com/2024/12/27/how-to-edit-the-own-user-password/

Step 1: Click on the username.

Step 2: Create a “Password” .
[!] The password must contain at least the following:
a. 8 characters
b. one uppercase letter [A-Z]
c. one lowercase letter [a-z]
d. one number [1-0]
e. one special character [exp: ‘@’ , ‘#’ , ‘_’ or etc]

Step 3: Repeat the password here for confirmation.

Step 4: Click Save icon “💾”.

Step 5: Make sure the change has been saved.

Last Updated: December 2024