Step 1: Click “SETTING”

Step 2: Click “MARKETING SETTING”

Step 3: You can choose to send this message to the customer by email or SMS.

Step 4: You can fill in the appointment cancellation message here.

Step 5: You can move your mouse icon to the “i” icon to know more available merge tags(*these merge tags can use in message)

Step 6: Click “SAVE”

Last update: March 2026