Due to the security enhancements in our system, most countries are blocked. Only the following specified countries are allowed access:

• Singapore
• Malaysia
• Indonesia
• Philippines
• China
• Thailand
• Vietnam
• Australia
• Taiwan
• Hong Kong
• Japan

Scenario 1: If a user is located in a country not listed above, they will be blocked and unable to log in to the WESS system.

Solution:

• Download this app: TunnelBear VPN
• Then use the VPN to switch to a Singapore IP address and try logging in again.

Scenario 2: If the VPN is connected to a country not on the allowed list, the system will still be inaccessible.

Solution: Disconnect the VPN and connect to the network from an allowed country, such as Singapore or Malaysia.