Step 1: Click “Setting” .

Step 2: Click “SALE SETTING” .

Step 3: Set the “Refund Prepaid” button to “On” .

Step 4: Click “SAVE” .

Step 5: Make sure the change has been saved.

Step 6: Click “Sale & Appointment” .

Step 7: Click “SALE TICKET” .

Step 8: Click “NEW” .

Step 9: Enter a customer name and select a customer.

Step 10: Click “Employee” .

Step 11: Tick the checkbox “☑️” to select an employee. Then check the employee’s responsibilities R (Service), S (Sale). Tick the checkbox “☑️” either one or both.

Step 12: Click SET icon  “✔️” to confirm.

Step 13: Click “Refund Prepaid” .

Step 14: Tick the checkbox “☑️“  to select a prepaid item to refund.

Step 15: Click ADD & CLOSE icon “📁“ .

Step 16: Click “Pay” .

Step 17: Click “CHECK OUT” .

[!] Ensure the value in Paid By textbox is 0 before checking out

Step 18: Make sure the ticket has been checked out.

Last Updated: August 2025