This section is organized into two parts.

[i] Part 1 ▿▿▿

Step 1:  Click “Product & Service”.

Step 2: Click on “COUPON“.

Step 3: Click on “NEW“.

Step 4: Type a “Name” for the new coupon.

Step 5: Type “0” zero for Price. Make sure you select “Yes” for “Allow FOC“.

Step 6: Select “Credit Coupon” for “Type“.

Step 7: Select “Credit the paid amount” for Credit.

Step 8: Make sure there is no discount for this coupon.

Step 9:  Click on Save icon “💾”.

Step 10: Notice the new coupon has been created.

[ii] Part 2 ▿▿▿

Step 11: Click on “Sale & Appointment“.

Step 12: Click on “SALE TICKET“.

Step 13: Click on “NEW“.

Step 14: Find the overcharged customer.

Step 15: Set an employee to make sale.

Step 16: Search for the new coupon in search box.

Step 17: Click on the added coupon.

Step 18: Enter a value for “Price“, the price will be the amount of credit in the coupon.

Step 19: Again, make sure there is no discount applied to the coupon.

Step 20: Tick icon “✔️” checkbox  to “Prepaid“, then the customer can use the coupon in the future.

Step 21: Select FOC so that the coupon is free with credits.

Step 22: Click OK icon “✔️”.

Step 23: Click “CHECK OUT“.

Step 24: Make sure the ticket has been created.

Step 25: In the future, this prepaid item can be viewed in the “TRANSACTION” section of the Customer Details page.

Step 26: Here it will show to see a new coupon with the amount entered.

Last update: July 2024